Microsoft has identified a compatibility issue on some surface book 2 devices configured with nvidia discrete graphics processing unit dgpu. A subreddit for the microsoft surface family of products. Enabling hidden devices to be shown in device manager via cmdlooking for generic display drivers that could be the nvidia card only shows integrated graphics. A large number of users started reporting that the discrete nvidia gpu is missing from the device manager. If you want a oneofakind notebook, then the surface book is the first to offer a dedicated nvidia gpu in the keyboard dock to power an equally unique 3. Oct 11, 2019 for months, microsoft has been blocking the windows 10 may 2019 update, or version 1903, on its own surface book 2 pcs. Getting a microsoft surface book to work with steamvr intel. Apps and games are crashing because of an incompatibility with the graphics card and the discrete gpu going missing from the device manager. Microsofts surface book is without a doubt a fantastic device. I thought that was weird and maybe i just needed to switch the the nvidia card. Microsofts windows 10 version 1903 release is facing some critical issues on the surface book 2. Microsoft says they have solved surface book 2 gpu issues with.
After updating to window 10, version 1903 may 2019. Jul 15, 2019 the issue also causes the nvidia gpu, which sits alongside the integrated intel gpu in higher end surface book 2 pcs, to disappear from windows 10s device manager. Microsoft fixes the surface book 2s updateblocking. Oct 14, 2019 microsoft issued a few firmware updates for the surface book 2 on october 11th. The block on surface book 2 installing windows 10 version 1903 has been lifted back in july, microsoft stopped offering the windows 10 may 2019 update version 1903 to its own surface book 2 pcs, due to an issue that caused the device manager to stop recognizing the dedicated gpu. The pc information page includes detailed information about your surface device.
The gpu that ships in the base keyboard of the surface book i7 is a specialized gpu. For months, microsoft has been blocking the windows 10 may 2019 update, or version 1903, on its own surface book 2 pcs. Detach the tablet and wait for 1015sec until the system updated the connected devices the device manager should flicker once or twice until it stops, maybe there is a sound as well 6. Rightclick the start icon, and go to device manager. Manage and deploy surface driver and firmware updates. The surface book 2 has two graphics processors gpu, an intel hd graphics 620 integrated gpu and an nvidia geforce gtx 1050 or gtx 1060 on the 15 model. Surface book 2 updates fix cpu throttling, gpu missing. Surface book receives a long list of firmware and driver.
However, one device that was yet to receive these updates was the first generation surface book. Windows update history name, device manager name, version and update. Gpu not detected in surface book 2 hello ms support, i bought surface book 2, 256 gb, nvidia geforce 1050, 2gb model in november, 2017 and it worked pretty well until recently. Getting a microsoft surface book to work with steamvr. Also i cannot run the nvidia software or reinstall the nvidia driversoftware from the drivers. You might already know that since the first generation of microsoft surface pro 20 and surface 3, microsoft has implemented a new firmware called unified extensible firmware interface uefi on those. Oct 14, 2019 microsoft originally blocked the surface book 2 from receiving the may 2019 update in july, after the discrete nvidia gpu either failed to show up in device manager, or that games that would use. Go to device manager, then click on display adapters. This firmware and driver package contains drivers for all of the components in the surface book, as well as updates to the system firmware that have been released via windows update.
Nvidia gpu not showing up in device manager surface book 2. When i tried to install any drivers it says that it could not find compatible hardware. Aug 01, 2018 microsofts surface book is without a doubt a fantastic device. Hello ms support, i bought surface book 2, 256 gb, nvidia geforce 1050, 2gb.
Nvidia graphics cards not detected solved driver easy. Microsoft is putting a compatibility hold on its windows 10 may 2019 update for some of its surface book 2 laptops due to an issue where the discrete nvidia gpu can vanish from the device manager. Microsoft enters laptop market with surface book toms. Open device manager and check to see if your graphics card is being seen by the computer. How to fix microsoft surface book no longer detecting. Surface book 2 updates fix cpu throttling, gpu missing from device manager.
Cumulative and current firmware and drivers for the surface book 2. Surface book 2 firmware fixes nvidia gpu bug blocking windows. Microsoft pulls windows 10 version 1903 for some surface. Surface book 2 update fixes its dreaded nvidia gpu bug. Microsoft seems to have hidden the nvidia control panel rightclick on the desktop, here is how you get into the settings to change the default gpu settings. Surface book graphics card not showing up in device manager. The reason was due to a known issue where the dedicated gpu driver would. In this article, you will find out how to enter the surface book uefibios settings and how to manage devices, boot order, security and more. Now microsoft claims to have finally fixed the issue, and has started pushing out a firmware update to the surface book 2.
These drivers and firmware are compatible with windows 10, including enterprise versions. Hi, i have a problem where i cant locate my nvidia card in device manager and my nvidia control panel is also missing. Some users have reported issues with the surface book 2 not docking correctly with the base, resulting in a phantom dgpu. Go to device manager, then click on display adapters after this you will have the two different gpu. Oct 26, 2015 microsoft seems to have hidden the nvidia control panel rightclick on the desktop, here is how you get into the settings to change the default gpu settings. Cumulative and current firmware and drivers for the surface book. Surface updates are released in stages not every surface will receive the update at the same time, but itll be delivered to all devices. If you havent received an update, see install surface and windows updates. Oct 11, 2019 microsoft fixes surface book 2 cpu throttling, gpu issues. Oct, 2019 microsoft has finally released an update for the surface book 2 to correct an nvidia discrete gpu problem and cpu throttling issues, that have been plaguing the device for months. So i tried running overwatch on my surface book, and saw that it was running off of the intel graphics. Microsoft fixes surface book 2 cpu throttling, gpu issues. How to fix your surface book 2 and its disappearing graphics card gpu.
Gpu not detected in surface book 2 microsoft community. Dedicated gpu missing in device manager hi, very often the gpu gtx 1050 of my surface book 2 inch is disappearing from the device manager and i also cant open the nvidia control panel. Microsoft originally blocked the surface book 2 from receiving the may 2019 update in july, after the discrete nvidia gpu either failed to show up in device manager, or that games that would use. The firstgeneration model sports an intel hd graphics 520 for the i5 model, while depending on the configuration you choose. Microsoft finally fixes disappearing gpu issue on surface book 2. Surface book 2 dedicated gpu not detected in windows 10. Surface book 2 gets fixes for performancecrippling cpu and. Jul 14, 2019 microsoft has identified a compatibility issue on some surface book 2 devices configured with nvidia discrete graphics processing unit dgpu.
You can also check the device manager to see if your dgpu nvidia. Microsoft finally fixes disappearing gpu issue on surface. Oct 11, 2019 microsoft has been blocking the may 2019 update for the surface book 2 due to ongoing issues with the dedicated gpu disappearing from the device manager. Gpu disappearing after sleep windows central forums. An issue where the internal nvidia gpu on the device might no longer function or appear in device manager when installing the latest version. Battery life improvements are also tagging along with several. The next step is to shut down the computer normally but make sure that at this point, the nvidia graphics card is still visible in the device manager. Also, while you can manually set the preferred gpu for an app on windows 10, ultimately, the app always decides which processor to use. Microsoft has finally released an update for the surface book 2 to correct an nvidia discrete gpu problem and cpu throttling issues, that have been plaguing the device for months. Jul 03, 2019 2 how to disable surface books discrete gpu via device manager. How to disable the discrete gpu on microsoft surface book. An issue where the internal nvidia gpu on the device might no longer function or appear in device manager when installing the latest version of windows 10 on the surface book 2 is now officially. I dont have a pc that meets the minimum requirements.
Aug 14, 2018 the next step is to shut down the computer normally but make sure that at this point, the nvidia graphics card is still visible in the device manager. Microsoft has acknowledged that some surface book 2 laptops are experiencing nvidia dgpu disconnects following the windows 10 may 2019 feature update. As we reported last month, a number of surface book 2 owners claimed that windows 10 may 2019 update causes gpu performance issues on their devices. Microsoft pulls windows 10 version 1903 for some surface book. Hi, very often the gpu gtx 1050 of my surface book 2 inch is disappearing from the device manager and i also cant open the nvidia control panel. A few resets usually fixes it, not sure if its a hardware issue or a software glitch, anyone else seen something like this. Microsoft enters laptop market with surface book toms hardware. Jul 15, 2019 microsoft is putting a compatibility hold on its windows 10 may 2019 update for some of its surface book 2 laptops due to an issue where the discrete nvidia gpu can vanish from the device manager. Alternatively go to device manager and update the drivers from there. I tried detaching and attaching the screen it gets detected for a moment and goes off again. Microsoft pulls windows 10 may update from some surface book. The dgpu may occasionally disappear from device manager on surface book 2 with dgpu. Surface book 2 updates fix cpu throttling, gpu missing from device. The surface book gpu is apparently some kind of custom nvidia gpu perhaps built just for microsoft.
Known issues and additional information about surface book 2. Microsoft pulls windows 10 may update from some surface. After a little idle time, a little hardware change sound plays and it disappears from task manage and device manager. Microsoft acknowledges dgpu issue in windows 10 version 1903. This firmware and driver package contains drivers for all of the components in the surface book 2, as well as updates to the system firmware that have been released via windows update. This means that if you change the settings and the app continues to use a different gpu.
Mar, 2020 known issues and additional information about surface book 2. Microsoft acknowledges that some surface book 2 laptops are. Oct 14, 2019 an issue where the internal nvidia gpu on the device might no longer function or appear in device manager when installing the latest version of windows 10 on the surface book 2 is now officially. Nvidia gpu not showing up in device manager surface book.
Download surface book drivers and firmware from official. How to fix microsoft surface book no longer detecting nvidia gpu. Surface book graphics card not showing up in device. How to get the nvidia control panel back on the surfacebook. The company has released firmware updates for that issue, as well as a problem in which the gpu disappeared from the device manager. Configuring surface book uefibios settings detailed. Sometimes after reset, sleep, the nvidia chipset seems to disappear, the device manager no longer shows it, and the nvidia control panel complains no hardware was found. Manage surface uefi settings surface microsoft docs. Jul 15, 2019 microsofts windows 10 version 1903 release is facing some critical issues on the surface book 2. The exact configuration of your device is not shown, such as processor, disk size, or memory size. Oct 14, 2019 surface book 2 gets fixes for performancecrippling cpu and gpu bugs.
Microsofts latest surface book 2 update fixes its dreaded nvidia. The reason was due to a known issue where the dedicated gpu driver would disappear from the device manager, leaving users to intels integrated graphics. Download surface book 2 drivers and firmware from official. Microsoft did not disclose the specific nvidia gpu model featured in the new surface book, and a system properties check simply showed a nvidia geforce gpu in the device manager. A few resets usually fixes it, not sure if its a hardware issue or a software glitch.
Here is another approach to disable the discrete gpu on surface book and surface book 2 by using the device manager management console. I cant seem to install the nvidia drivers for my surface book 2 15 with the 1060 graphics card. Surface book 2 updates fix cpu throttling, gpu missing from device manager battery life improvements are also tagging along with several other surface firmware updates. Also, when i want to play games, i have to detachreattach in order to use the gpu. Jul, 2018 how to fix your surface book 2 and its disappearing graphics card gpu. I tried one solution offered in the microsoft page to uninstall the driver.
Quickly make a normal shutdown as long as the card is still visible in the device manager. Same thing on my surface book 2 with dgpu, except it disappears after an idle period, not specially after sleep. Surface book 2 firmware patch finally fixes cpu and gpu. Microsoft notes that it has resolved an issue where the display adapter disappears from device manager although. Surface book 2 gets fixes for performancecrippling cpu and gpu bugs. As it turns out, on some of the models of the device, the discrete gpu randomly stops working on. How you manage surface driver and firmware updates varies depending on your environment and organizational requirements. The major feature update didnt spare the surface book 2 and microsoft placed an upgrade block on these devices from receiving the feature update. Surface laptop 1 surface laptop 2 laptop 3 without amd surface book 1 surface book 2 with or without nvidia surface go. Firmware updates already available for surface pro 7 and. If i detachreatach the tablet part it is there again. Jan 03, 2020 also, while you can manually set the preferred gpu for an app on windows 10, ultimately, the app always decides which processor to use. Microsoft issued a few firmware updates for the surface book 2 on october 11th. Surface book 2 firmware fixes nvidia gpu bug blocking.
How to fix surface book 2 base docking problems windows. Feb, 2020 cumulative and current firmware and drivers for the surface book. How to set default gpu for apps on windows 10 pureinfotech. Microsoft acknowledges that some surface book 2 laptops. Microsoft says they have solved surface book 2 gpu issues. This graphics driver could not find compatible graphics hardware. Installing intel uwddch gpu drivers and command center ui.
If im playing a game and actively using the gpu it stays active. Microsoft has been blocking the may 2019 update for the surface book 2 due to ongoing issues with the dedicated gpu disappearing from the device manager. Microsoft resolves disappearing gpu bug with surface book 2. The surface book 2 issue lies in devices with an nvidia discrete graphics processing unit dgpu. Open device manager and check to see if your graphics card. How to fix surface book 2 base docking problems windows central. Mar, 2020 known issues and additional information about surface book.
Surface book 2 users can finally upgrade to windows 10 1903, shortly before the following november update. That changes now, as that device too is receiving firmware updates with a. Aug 01, 2018 some users have reported issues with the surface book 2 not docking correctly with the base, resulting in a phantom dgpu. In fact, the issue started up back in may, but it took until october to finally fix it. Ive tried the notebook drivers, desktop drivers, and autoinstalling with geforce experience. Moreover, those games that used the nvidia gpu failed to launch on their systems. Microsoft blocks surface book 2 owners from upgrading to. Model your surface device s model will be displayed here, such as surface book 2 or surface pro 7.
The updates rolling out are for anyone thats running the. Surface book graphics card not showing up in device manager and wont work in games. This means that if you change the settings and the app continues to use a different gpu, you may need to change the preferences in the app itself. If you ever encounter the graphics card not detected on device manager problem, youre certainly not alone. To restart your device, select the start button, and then select power restart. On surface devices, firmware is exposed to the operating system as a driver and is visible in device manager, enabling device firmware and drivers to be automatically updated using windows update or windows update for business. The issue also causes the nvidia gpu, which sits alongside the integrated intel gpu in higher end surface book 2 pcs, to disappear from windows 10s device manager. Surface book 2 gets fixes for performancecrippling cpu. After the latest round of updates, i am not seeing the nvidia card in device manager anymore, and it was there before.
Intel generally makes device driver software updates available on a monthly cadence far more frequently than oems such as surface, hp, dell, lenovo, etc. Microsoft fixes the surface book 2s updateblocking nvidia gpu bug. Hey guys, i got a surface book, i5, 256gb, nvidia gpu. One of the key capabilities of both the surface book and the surface book 2 is the dedicated nvidia graphics card which comes in addition to the integrated graphics. Only when detachedreattached, but it suddenly disappears after half a minute or so. Reattach and wait until the nvidia card pops up in the device manager. Uninstall the nvidia one, and then undock and redock, which should automatically start the install. Microsofts latest surface book 2 update fixes its dreaded. Microsoft resolves disappearing gpu bug with surface book. This is pretty much the thinnest device out there with an nvidia. I bought surface book 2, 256 gb, nvidia geforce 1050, 2gb model in november, 2017 and it worked pretty well until recently.
Feb, 2020 cumulative and current firmware and drivers for the surface book 2. The next step, then, is to open the device manager. Surface book 2 updates fix cpu throttling, gpu missing from. My best system, a microsoft surface book core i7 with nvidia gpu in the keyboard dock, does not qualify. Oct 11, 2019 more juice surface book 2 updates fix cpu throttling, gpu missing from device manager battery life improvements are also tagging along with several other surface firmware updates.
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